BIG news: The FIRM moved to The Shops at West End! Our new address is 1623 Park Pl Blvd, St. Louis Park, MN! We can’t wait to sweat with you soon!

FAQ

Amenities Classes & Training Account & Passes
Instructor Jim S. encourages a personal training client

Amenities

Are towels provided?
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At this time, sweat towels are not being provided. Please bring your own sweat towel!

Do you have locker rooms?
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The FIRM has large bathrooms available for changing, but no locker rooms or showers.

What are the beverage options?
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Onsite we have a refrigerator full of refreshing pre and post workout options for purchase, including Accent Recovery Water, Odyssey Mushroom Elixers, cold coffee & more!

Is the gym open during class times?
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Yes! The gym floor is available throughout the schedule of classes.

What kind of gym equipment is available during gym hours?
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Our treadmills, ellipticals, stair climbers, rowers, Rogue racks, free weights, cable crosses, Rogue GHD, rings, ropes, and boxes are open for your exercise pleasure.

Is there parking?
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Yes! There is plenty of free parking located in surrounding ramps and lots.

Is there childcare available?
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Unfortunately, no. The FIRM is reserved for grown-ups.

Are accessories and apparel available for purchase?
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Definitely! We have workout apparel, yoga mats, hats, bags, and socks conveniently ready to purchase.

Classes & Training

Do I need to pre-register for class?
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The best way to claim a spot is by registering for class through The FIRM app.

Are cycle shoes required for Cycle classes?
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Most prefer cycle shoes, but they are not a requirement. SPD clips and cages are equipped on all bikes. Cycle shoes are not available for rent.

If I’m new can I sit next to my friend during Cycle class?
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Contact us ahead of time or have your friend reserve your spot and we’ll try to work something out.

How do I register for class?
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The easiest way is to download our FREE The FIRM app and register from there. You can also contact us.

Can I view my waitlist position in booking classes?
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Unfortunately, you won’t be able to see what number you are in line. If you haven’t yet received a “you’re in” text, try contacting us and we will let you know the chances a spot might open up.

I’m new to The FIRM. Will I need to complete any introductory classes?
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Typically, no. However, CrossFit and CPT classes follow a different formula. We recommend coming in 15 minutes early to your first class to familiarize yourself with everything.

Account & Passes

What is included in an Unlimited Monthly Pass?
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Free spot reservation in any of our classes, sweat towel service, and 10% off retail and supplements.

Do you offer buddy passes?
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Day passes are available for $25 if you’re looking to bring a friend to sweat with.

Is the free trial week really free?
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Yes, it is, for those local to the Twin Cities! Sweat with us for 7 days at no charge. We know you’ll be left wanting more.

Who do I contact if I have questions about my account?
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Email thefirm@thefirmmpls.com and we will be happy to assist.

Can I freeze my Unlimited Monthly Pass?
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Yes. Email thefirm@thefirmmpls.com and we will be happy to assist.

How do I cancel my Unlimited Monthly Pass?
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Visit the front desk or email the  thefirm@thefirmmpls.com at least 5 business days prior to the end of the month.

Can I cancel my account and passes online?
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Unfortunately, no. Your account will remain inactive until you cancel in person or email thefirm@thefirmmpls.com

Do class packages have an expiration date?
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You will have up to 6 months to use up your class packages. So exercise your right to workout.

What can I spend my gift cards on?
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Literally anything and everything that you can purchase at or through The FIRM.

What do I do if I’m having difficulties signing into the The FIRM app or website?
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Try retrieving your username or resetting your password. If both of those don’t work, contact us and we can assist you. If you don’t have an account, register online here.

 

How do I download The FIRM mobile app?
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Find us on the App Store or Google Play.